Refund Policy

Refund eligibility depends on the purchased program, course access status, timing, promotional terms, and whether digital materials have been substantially used. Learners should review purchase-specific terms before enrollment.

General approach

CoreCraft Software LLC wants learners to understand what they are buying before payment. Course outlines, requirements, access periods, and support options should be reviewed carefully. If a learner has questions, they should contact the company before enrolling.

Refund review factors

• The date of purchase and the date the refund request is received.
• Whether course access has already been activated.
• The amount of course content, downloads, templates, or support already used.
• Whether the program was purchased with a discount, bundle, custom quote, or promotional condition.
• Any payment processor rules, chargeback status, or suspected misuse.

Digital access and downloadable materials

Because online courses may include immediate access to videos, templates, project files, prompts, worksheets, and downloadable materials, refunds may be limited after substantial access or download activity. This helps protect the value of digital course content while allowing reasonable review of eligible requests.

How to request a refund

Send a request to info@corecraftsoftware.com with your name, contact email, course name, purchase date, and a brief explanation. CoreCraft Software LLC may request additional information to locate the transaction and evaluate eligibility.

Processing time

Approved refunds are generally submitted to the original payment method. Bank or payment processor timelines vary and may take several business days after approval. CoreCraft Software LLC is not responsible for delays caused by banks, card issuers, or payment platforms.

Non-refundable items

Custom training, completed consultation time, completed support sessions, special corporate arrangements, completed downloadable deliverables, and programs clearly marked as final sale may be non-refundable unless required by applicable law or stated otherwise in written purchase terms.

Access after refund

If a refund is approved, course access and related support may be removed. The learner must stop using downloaded course materials except where continued use is expressly permitted in writing.

Contact

CoreCraft Software LLC, 2300 Market Street, Philadelphia, PA 19103. Phone: (267) 216-6520. Email: info@corecraftsoftware.com.